Privacy policy

Light Heart Home Care (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications, including SMS messages.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home address, and other information you provide.
Health-Related Information: Only as necessary to provide home care services, and in compliance with applicable privacy laws (such as HIPAA, if applicable).
Technical Information: IP address, browser type, device information, and browsing behavior on our website.

2. How We Use Your Information

We may use your information to:

Provide home care services and manage your account.
Communicate with you, including via SMS messages (with your consent).
Send service updates, reminders, and important notices.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.

3. SMS Communications

By opting in, you agree to receive SMS messages from Light Heart Home Care regarding your account, services, or promotional information.

Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
We will not sell or share your phone number with third parties for marketing purposes without your consent.

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who help us deliver services.
Legal Obligations: Authorities or regulators if required by law.
Care Partners: With your consent, to coordinate your care.

We do not sell personal information to third parties.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to:

Access and receive a copy of your personal information.
Correct inaccuracies in your information.
Request deletion of your information.
Withdraw your consent to communications.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last revised.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us:

Light Heart Home Care
Phone: +1 (281) 984-4292
Email: info@lighthearthomecare.org
Address: 7807 Long Point Rd, Suite 417 Houston TX 77055